What is the cancellation policy?
1. Cancellations require notice at least 24 hours before your appointment. My booking system will send you a text at this time, so an allowance will me made for you to see the text reminder.
2. Cancellations less than this will be invoiced for the cost of the appointment.
3. Exceptions to this policy are as follows:
1. If you re-book the appointment within a week from the cancelled appointment time there is no cancellation charge
2. If you are a regular client and this is a one off situation.
4. Cancellations of more than 24 hours incur no financial cost. There may however, be a reluctance on my part to take further bookings if you cancel too often. We are all busy.
Why do you have a cancelation policy?
The cost of running a business includes the cost of taking on a client in a particular time slot versus having that slot available for someone else.
Clearly I'm in the business of booking the slots, but if you take the slot and don't use it at short notice, particularly the evening slots after 4pm, there is a cost to me of the people who want the slot but can't get it and don't book in as a consequence.
That slot has to be paid for if you take it. You are legally bound to pay for it (you have created a contract when you book), I'm not your employer, teacher or your mother, so from a business point of view I don't necessarily care about the reason, just that you've bought some time from me for a price and that payment is now required.
That's only fair. If I have no policy then the cost of those slots would have to be part of the pricing policy and everyone else would have to pay more. And that's not fair. Running a small business is hard work. Cancellations are a major cost in the type of business I run.
What if I don't pay your invoice?
If I invoice you for a late cancellation and you don't accept liability then I won't accept any bookings from you until you pay.
Flat out refusal incurs a debt on your behalf that I will pursue in the normal course of business. This may involve debt agency action and credit reference agency notification.
Something Else
I also have a policy of not accepting bookings from people who regularly cancel bookings for trivial reasons. Life is too short to get ripped off.
Questions or comments?
Send me an email me at chris@fixyourbody.com.au
1. Cancellations require notice at least 24 hours before your appointment. My booking system will send you a text at this time, so an allowance will me made for you to see the text reminder.
2. Cancellations less than this will be invoiced for the cost of the appointment.
3. Exceptions to this policy are as follows:
1. If you re-book the appointment within a week from the cancelled appointment time there is no cancellation charge
2. If you are a regular client and this is a one off situation.
4. Cancellations of more than 24 hours incur no financial cost. There may however, be a reluctance on my part to take further bookings if you cancel too often. We are all busy.
Why do you have a cancelation policy?
The cost of running a business includes the cost of taking on a client in a particular time slot versus having that slot available for someone else.
Clearly I'm in the business of booking the slots, but if you take the slot and don't use it at short notice, particularly the evening slots after 4pm, there is a cost to me of the people who want the slot but can't get it and don't book in as a consequence.
That slot has to be paid for if you take it. You are legally bound to pay for it (you have created a contract when you book), I'm not your employer, teacher or your mother, so from a business point of view I don't necessarily care about the reason, just that you've bought some time from me for a price and that payment is now required.
That's only fair. If I have no policy then the cost of those slots would have to be part of the pricing policy and everyone else would have to pay more. And that's not fair. Running a small business is hard work. Cancellations are a major cost in the type of business I run.
What if I don't pay your invoice?
If I invoice you for a late cancellation and you don't accept liability then I won't accept any bookings from you until you pay.
Flat out refusal incurs a debt on your behalf that I will pursue in the normal course of business. This may involve debt agency action and credit reference agency notification.
Something Else
I also have a policy of not accepting bookings from people who regularly cancel bookings for trivial reasons. Life is too short to get ripped off.
Questions or comments?
Send me an email me at chris@fixyourbody.com.au